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If you are having problems with our site, we may need you to connect one of our team to your computer so we can observe the issue more closely.

To do this, we kindly ask you to contact us & when prompted to do so, download our support client "SplashTop SOS". SplashTop is a well established remote support company that provides remote support software.

When you run the SplashTop SOS client, you will be given a unique ID & password which you can communicate to us (by phone) allowing us "one-time" access to your computer.

As soon as you close the client we will be disconnected and unable to re-connect until you provide us with another unique code.